Roadmap

What's shipped, in progress, and planned for the Molecule OS company brain. Each project is an MDX file in content/roadmap — prose lives in git, the site renders it.

In progressPlanned
1

Phase 1 · MVP · Jul 20

7

AI handles chats first

Incoming conversations are answered by AI initially, before any human is involved.

In progressAIPJ

AI handoff to a human on request

The AI hands the conversation to a human when the visitor asks for one.

In progressAIPJ

Login & signup

Working authentication — login and signup in action.

In progressPlatformPJ

Citation-backed AI answers (Molecule OS)

AI answers are grounded in the knowledgebase with inline citations, handled natively through Molecule OS — every reply shows the sources it came from.

In progressAIPJ

Minimal inbox UI + setup

A clean, minimal inbox to see and manage conversations, with basic setup — messages from AI and humans update in real time.

In progressInboxPJ

Team member management

Add team members to the workspace.

In progressPlatformPJ

Widget live with real-time chat

Add the chat script to any website and the widget loads properly; messages send and receive in real time.

In progressWidgetPJ
2

Phase 2 · Knowledge & CRM

7

Conversation memory & customer context

The AI uses earlier messages and known customer details (from HubSpot) to answer in context.

PlannedAIPJ

Confidence-based deflection

The AI answers when confident, asks to clarify when unsure, and escalates instead of guessing.

PlannedAIPJ

HubSpot integration

Two-way sync with HubSpot: push contacts and conversations into the CRM, and pull customer context back into the inbox.

PlannedIntegrationsPJ

Knowledge base management

Add and manage the sources that power AI answers: write articles, upload PDFs, and crawl your website into the knowledgebase.

PlannedKnowledgePJ

Lead-capture fallback

When the AI can't fully resolve, capture the visitor's details — name, email, and what they need — and push them to the CRM for manual follow-up.

PlannedInboxPJ

Proactive AI engagement

The AI proactively starts conversations based on visitor behaviour and intent (for example buyer vs seller), instead of only waiting to be messaged — to engage more visitors and reduce agent load.

PlannedAIPJ

Better answers: reranking

Rerank retrieved content so the AI pulls the most relevant, accurate passages into each answer.

PlannedAIPJ
3

Phase 3 · Actions & Integrations

9

AI actions: look things up

Let the AI fetch data through integrations — order status, subscription, account details — and use it in its answers.

PlannedAIPJ

Appointment booking & calendar routing

Let the AI book appointments right in the chat, routing to the correct calendar by the visitor's location or team (for example the right franchise office). Supports many calendars and can replace a separate bookings tool.

PlannedAIPJ

Unified contact profiles

A single contact view — history, company, and CRM fields — beside every conversation.

PlannedInboxPJ

Email support channel

Handle support email in the same inbox — AI drafts, humans send.

PlannedChannelsPJ

JustCall integration

Run the AI chat inside JustCall so teams can keep their conversations on their existing JustCall workspace.

PlannedIntegrationsPJ

Shopify integration

Pull order and customer data from Shopify into conversations.

PlannedIntegrationsPJ

Slack integration

Get notified about conversations and reply to them from Slack.

PlannedIntegrationsPJ

Stripe integration

Surface billing and subscription info from Stripe for support.

PlannedIntegrationsPJ

Zoho CRM integration

Two-way sync with Zoho CRM — contacts, conversations, and customer context — for teams standardized on Zoho.

PlannedIntegrationsPJ
4

Phase 4 · Insights & Trust

6

Analytics & reporting

Conversation volume, first-response time, AI-vs-human handling, and trends over time.

PlannedAnalyticsPJ

CSAT collection

Ask customers to rate resolved conversations.

PlannedAnalyticsPJ

AI answer feedback loop

Thumbs up/down on AI replies to catch bad answers and improve over time.

PlannedAIPJ

Guardrails & sensitive-topic escalation

Detect risky or out-of-scope questions and route them straight to a human.

PlannedTrust & SafetyPJ

AI resolution tracking

Measure when the AI actually resolved a conversation (confirmed, or no follow-up) — the number that proves the product's value.

PlannedAnalyticsPJ

SLA & business hours

Set response-time targets and office hours, and flag breaches.

PlannedInboxPJ
5

Phase 5 · Scale & Launch

4

Billing & plans

Stripe-based plans and usage limits so you can charge customers.

PlannedPlatformPJ

Knowledge gaps → suggested articles

Surface questions the AI couldn't answer and suggest new KB articles to fill the gaps.

PlannedKnowledgePJ

Onboarding & launch hardening

First-run setup, docs, and reliability polish for public launch.

PlannedPlatformPJ

WhatsApp & SMS channels

Extend the chat experience to WhatsApp and SMS.

PlannedChannelsPJ